What happens before a visit?
Understand your job
Send the property postcode, a short description and any useful photos or product details. We discuss access, the parts needed and the result you want.
A quote you understand
We explain the proposed scope, what is included and any separate materials before the work is agreed. If the scope changes, we discuss the options and additional costs before proceeding.
Parts ready for the appointment
You can supply compatible fittings and parts. Share the product information before ordering where possible, and make sure agreed items are on site. A product fault is separate from the fitting work.
Know what happens next
We confirm the appointment, the access arrangements and what has been agreed. After the work, we explain the result and any points that need your attention.
