A clear understanding.
From the start.
Useful information about arranging work with Heat Smart Plumbing.
Enquiries and appointments
An online enquiry is a request for contact. It is not a confirmed appointment or a guarantee of availability. We confirm the scope, price and appointment arrangements directly with you before the booking is agreed.
Pricing and changes to the work
Your quote and scope of work are agreed for the specific job. Materials, specialist work and any additional requirements are discussed before agreement. If the scope changes, we seek agreement before carrying out additional work.
Access and supplied parts
Please ensure agreed access and suitable parts are available for the appointment. Tell us about known faults, access restrictions and parking arrangements in advance. Customer-supplied products need to be compatible and in working order; product defects are separate from the workmanship of installation.
Changes, cancellations and concerns
If you need to change or cancel a visit, call or email as soon as possible. Any applicable cancellation terms must be explained when the booking is agreed. Nothing in this information removes your statutory consumer rights.
Specialist work
Gas work requires an appropriately Gas Safe registered engineer and is only agreed when suitable availability is confirmed. Electrical, building, excavation and making-good work are outside a standard plumbing booking unless expressly agreed in writing.
Questions after a visit
Contact us with your property details, the date of work and a brief description of your concern. Photographs may help us understand and resolve the issue.