Your details.
Handled with care.
How we use the information you provide when contacting Heat Smart Plumbing.
Information you give us
When you enquire, we collect the name, contact details, property postcode, service, timescale and job description you provide. Please avoid including bank details or other sensitive information in the form.
Why we use it
Heat Smart Plumbing Ltd uses this information to respond to enquiries, discuss and arrange work, keep booking records and manage customer service. Depending on the interaction, this is to take steps at your request before a contract, perform agreed work or pursue legitimate interests in responding to and managing enquiries.
How it is stored and shared
Website enquiries are held in our hosted database, with restricted administrative access. Our website hosting providers process information to deliver and secure the service. Relevant job information may be shared with the engineer assigned to your work. We do not sell your enquiry details.
Retention and your choices
We keep enquiry details for as long as reasonably needed to respond, manage the work and meet applicable record-keeping obligations, then remove or anonymise them. You may ask for access, correction or deletion, object to certain processing or raise a concern using the email below. Some records may need to be retained where required by law.
Cookies and website features
This website does not use advertising or marketing analytics cookies. Necessary platform authentication may be used when an authorised administrator signs in. Website fonts may be loaded from Google Fonts, which receives the technical information needed to serve those files.
Contact us
Email hello@heatsmartplumbing.com about your information. You can also raise a data-protection concern with the UK Information Commissioner’s Office.